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Bry-Air - Manager-Customer Support

Bry-Air

…… a place to grow

Bry-Air, a Pahwa Group Company, is a global solution provider for Control & Environmental control with a specialization in Humidity Auxiliaries like dryers, etc. with worldwide operations and customers in almost every industry. The Pahwa Group has 1400+ employees and 11 manufacturing plants with worldwide network.
Below positions will report to VP-Operations and are based at Gurgaon.

Manager-Customer Support
Age Group of 32-40 years

Responsibilities Include

  • Provide Technical Support to Customers through service teams
  • Responsible for the service business
  • Customer complaint analysis, corrective and preventative action
  • Providing on line support for ERP related matters to service team
  • Manage training for service engineers, managers & customers

Expectations
  • Should be able to analyze the problem and provide solution
  • Handle Automation controls involving PLC/ VFD/ Instrumentation
  • Should have good communication skills to provide online/remote support to international and domestic location.
  • Extensive travel both domestic and international at short notice.

Qualification: The candidate should be an Engineering Graduate (Electrical or Electronics)

Experience: Having 10-15 years of experience in technical support to customer in servicing of Electro-mechanical equipments with 3-5 years in leading service functons.

Location: Gurgaon

Please send your CV to HR


Bry-Air (Asia) Pvt. Ltd.
21C. Sector-18
Gurgaon-122015
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Job Ad publication date: 28 Oct 2015  
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Publication Date: 28 Oct 2015
No. of Job Applications: 2
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