Amdocs group is a world leader in Integrated Customer Management (ICM) with focus mainly on the telecom market. Amdocs' portfolio constitutes industry-leading products in Mediation, Billing, CRM, Self Service, Ordering, Service Fulfillment, Content, Revenue Management, Advertising and Media. With a global span of its software and service solutions in North America, Europe and the rest of the world, Amdocs is moving towards an integrated approach to customer management.

At Amdocs, we are committed to provide a work environment where our employees take pride in their Telecom domain expertise. We also provide a nurturing environment with respect for the individual, employee care and ample scope to grow professionally and personally in our state-of-the-art centre in Pune.

Amdocs Business Services India (ABSI) is an Amdocs subsidiary, located in Pune providing 24/7 IT enabled services in Telecom Billing and Data Centre Operations, with end-to-end business function accountability to enable and support Integrated Customer Management.

The team provides: • Back-office processing for Billing & QA, A/R Reconciliation, Maintenance of Reference Tables • Process and Data Analysis • Help Desk for users • Data Centre Operations combined with IT and Application Support that are Amdocs' traditional areas of expertise • Remote System Support

ABSI is an ISO9001, SAS70 and ISO27001 certified organization with additional focus on Six Sigma Process improvement projects.

Our centre in Pune is seeking:

Project Manager - Telecom Billing Operations (Ref Code: PM_TBO)
A minimum experience of 8+ years with at least 3 years at supervisory level supporting global customers. You will be accountable for customer driven deliverables for Billing and Business Operations, Quality Assurance, Account Management and Help Desk Support. Must have strong leadership skills, ability to work comfortably in UNIX environment and knowledge of SQL. Should have at least 2 years of customer-facing experience and managing large-scale projects.

Project Manager - Data Centre Operations (Ref Code: PM_DCO)
A minimum experience of 8+ years with at least 3 years at supervisory level supporting global customers. You must have experience in Technical Help Desk or Data Centre Operations and manage and be accountable for production processes. Must have strong leadership skills, ability to work comfortably in UNIX and Windows environment and knowledge of SQL.

Group Leaders - Billing Operations (Ref Code: GL_BO)
5+ years experience with at least 2 years at supervisory level. You will report, track and be accountable for billing production processes. Ability to work comfortably in a UNIX environment and knowledge of SQL is required.

Analysts - Technical Billing Operations (Ref Code: AN_TBO)
File system/ Table space monitoring and resolution. .You will be analyzing job failures to determine, resolution and implement the resolution. Must have the ability to work in Oracle while running queries to investigate issues in billing and work comfortably in a UNIX environment. Freshers may also apply.

Applicants having experience in Non-Technical Billing Operations may also apply (Ref Code: NT_BO)

For all the above positions, some common requirements are: Excellent written and oral communication skills in English. Ability to work within a team in a multitasking environment. Excellent interpersonal skills. Self motivated and willing to work in shifts.

All positions are based in Pune.
E-mail your resume. mentioning "Ref Code - Current Location - Years of experience - Qualification" In the subject line. Eg. (PM_DCO/ Pune/ 8/ BCS).

World Leader in Integrated Customer Management products & services for Telecom • US $2.48 billion revenue per annum company • More than 16,000 professionals in 50 countries • Over US $144.5 million investment in Research and Development • Over 250 large-scale Information Systems projects in 5 continents • clients include world Telecom leaders in the USA, Canada, Europe, Asia, Australia and South America