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Hewlett Packard Consumer Contact Center
Hewlett Packard
Consumer Contact Center

It's the opportunity of a lifetime.
Be a part of the HP Contact Center.

Work for HP-the Employer of Choice*

HP's Consumer Contact Center provides voice based support for HP laptops, desktops and digital appliances to our customers in the Americas. At HP, we provide a stimulating work environment in a global set-up. Interested? We are looking for motivated and creative people with a flair for customer support.

Technical Support Specialist-Level 1 (CCTSS01):
You should be a Graduate with/or MCP, MCSE, A+. You should have 0 to 6 months relevant experience in a Technical Contact Center or should have computer support experience (Hardware/OS). Strong problem solving and conflict resolution skills are a must. Candidates passing out before June 2004 can also apply.

Technical Support Specialist-Level 2 (CCTSS02):
You should be Graduate with/or MCP, MCSE, A+. You should have relevant experience in handling escalated Technical problems. Strong problem solving and conflict resolution skills are a must.

Product Trainers (CCPT):
You Should be a Graduate with/or MCP, MCSE, A+, with 3+ years experience including at least 18 months of relevant training experience. Familiarity with CRM Tools will be an advantage.

Case Manager (CCTCO):
You should be a Graduate with/or MCP, MCSE, A+. You will be required to provide resolutions to customer issues and handle technical escalations. You will be a part of the third tier escalation group. Should be able to work in a multiple team environment. Strong problem solving and conflict resolution skills are a must.

Quality Analyst (CCQA):
You should be a Graduate/post Graduate with knowledge of computers. You should have 2+ years experience including at least 18 months in a Contact Center. Process Audit/Mentoring experience in a Contact Center will be an added advantage. You should be conversant with CRM Tools.

If you fit the bill, come for walk in interview on the 18th of April 2004 between 9.00 am-3.00 pm to:

Mount Carmel College,
No. 58, Palace Road,
Vasanth Nagar, Bangalore

Tests in batches at 9.30 am, 11.30 am, 1.30 pm and 3.30 pm.

Incase you are unable to make it, them walk into our center on any day from Monday to Friday, between 10.00 am and 12.00 pm, at:

Hewlett Packard Consumer Contact Center,
Global e: Business Operations Pvt. Ltd.,
No. 91, Ring Road, Electronic City, Bangalore.

For more information, contact us at: +91-80-25079000

Please carry the latest copy of your resume with two passport size photographs.

All positions are based in Bangalore. You can mail your resume to careers.tcc@hp.com

Visit: www.jobs.hp.com>>india

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Job Ad publication date: 14 Apr 2004  
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